Refund policy

1. Returns

We accept returns within [7 days] from the date of delivery. To be eligible for a return:

• The item must be unused and in the same condition that you received it
• It must be in the original packaging
• Proof of purchase (receipt or order number) is required

2. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products)
• Gift cards
• Downloadable or digital products
• Items marked as “Final Sale”

3. Refunds

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within [10 business days]

4. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card company (it may take time before your refund is officially posted)
• Contact your bank for processing delays

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us whatsapp [03320078323].

6. Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable
• We recommend using a trackable shipping service

7. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within [2 days] with photos and details. We will arrange a replacement or refund.